Instruct us to Collect a Debt

We pride ourselves on offering a personal service to our clients. Glenwood provides a single point of contact from debt placement until payment is made. We take the time to understand the background of the overdue monies, reasons for non-payment and offer an industry-specific service to ensure maximum collection rates.

Why Glenwood?

This is why we are the UK's leading Debt Collection Agency in Construction

Cases Actioned within an Hour

We action all cases within an hour of receiving them.

Tailored Approach

We do not only send out standardised letters like other agencies. Our letters, emails and calls are tailored to increase the chance of recovery.

Client Updates & Reporting

Our team will update you proactively throughout the collection process so there is no need for you to chase us.

Fees & Interest

By law, you are entitled to late payment interest and we charge a compensation and collection fee to each case. If paid in full, you'll receive more than the original debt even after our fees are taken off.

Collection Process

Evaluate Claim & Compensation

An experienced Account Director will evaluate the nature of your claim, reasons for non-payment and agree a No Collection – No Fee percentage for successful recovery. We will also advise on whether any additional interest and fees can be charged.

Demand Letter

We will prepare and dispatch demand letters for payment. These are bespoke to each debt and sent via post and email. Demand letters are tailored to relevant legal systems dependant on where your debtor is based in the UK and industry-specific for claims in construction and civil engineering

Telephone Negotiations

Where payment has not already been forthcoming your Account Director will contact the debtor by telephone and discuss the reasons for non-payment. Many claims can be resolved by dialogue and Glenwood Contractor Debt Recovery are skilled when negotiating payment.

Legal Action

We provide a managed legal service and pre -litigation reports specific for the construction industry. When a resolution cannot be reached with your debtor, we don’t believe in immediate referral for legal action and will always try to reach a compromise. If we feel it is financially viable to proceed with legal action then we offer a managed legal service through our commercial partners.