At Glenwood, our strength lies in our people. From debt recovery specialists to legal professionals and support staff, every team member plays a crucial role in delivering exceptional results for our clients. But what’s it really like to work at Glenwood? We spoke to employees across different areas of the business to get their insights on life at Glenwood, the challenges they tackle, and what makes their roles rewarding. Here's what they said:
Saul - Account Manager Apprentice
"In a typical day at Glenwood there’s never a dull moment, from when you sit down in the morning to when you leave in the afternoon you are kept going! In my work as a credit controller, I oversee different companies’ ledgers and chase up their overdue invoicing from other companies, making sure that they’re paid when overdue and that the upcoming invoices are paid on time.
Since joining in September 2024, I have been given many opportunities for growth. For example, I have taken on debt recovery cases and been given different software to use in order to work these cases. I have also seen personal growth within the organisation through my own work and efficiency rate as I have become a much more confident worker and taken more pride in my work.
Within Glenwood, I have been treated like a member of a team since day one, supported at every turn and reassured that I’m making good progress. The culture in the workplace is incredibly positive and forward-thinking, incentives are a regular in the workplace through things like employee of the month and company nights out where we are able to wind down and enjoy ourselves.
Starting as an apprentice in Glenwood, though nerve-wracking at first, became very easy once I settled in, it's very easy to fit in and you become emersed before you know it"
Laura - Account manager/legal administrator
"To sum up Glenwood in one word is impossible. The minute you step through the door you feel at ease and welcomed by everyone from management and all staff members.
The environment is very friendly, warm, positive, open and without sounding cliché you really do feel like part of a big family. The business does a lot to support and guide staff as well as providing great incentives to keep everyone motivated to do a good job.
I joined Glenwood four years ago and have never looked back. It is a very fast paced environment and 8 hour shifts can feel like 3 hour shifts, there is never a dull moment. I am looking forward to what the future brings with Glenwood."
Lewis - Account Manager
“a day in my life at Glenwood consists of arguing with people! Joking really (kinda) but my role has everything in it, from chasing for debts that are a few months old to ones back 4 years ago. I do a lot of chasing debtors for overdue payments, late payment fees and general confirmation of payments too whether it is over the phone or email.
The business has allowed me lots of opportunities and firsts, I started off in the credit control department working white label chasing overdue retentions and invoices, ensuring that the client gets strong communication from me regarding what retentions are inbound alongside ensuring that overdue invoices are being paid as soon as possible for our clients. Glenwood has also allowed me to move into my role of debt collection improving my growth and confidence along the way.
The atmosphere at Glenwood is very relaxed and friendly, having works night outs to ensure that company morale is at a high and everyone is socialising so we aren’t just stuck to our own departments. We also have an employee of the month program in place to recognise when someone has a stellar month in their respective role and overall just a friendly manner wherever you go
Joining Glenwood was quite smooth for me, It was easy to talk to everyone and I got along quite quick with people which helped bring me in as part of the team easier, I’ve also saw the same when new team members join that it's been quite easy for them to get along with everyone and help socialise to make sure they aren’t just stuck with themselves and closed off.
The place gets a 10/10 from me!”
At Glenwood, it’s clear that our team is at the heart of everything we do. From a supportive work environment to the satisfaction of helping clients recover what they’re owed, life at Glenwood is all about teamwork, professionalism, and results. If you’re looking for a debt recovery partner that truly cares—both about its people and its clients—you’re in the right place.