Glenwood Debt Recovery Process
- Jamie Sedgwick
- Mar 21
- 3 min read
Updated: Mar 25
Glenwood's Streamlined Debt Recovery Process
When businesses struggle with overdue payments, it can put a serious strain on cash flow and operations. At Glenwood, we specialize in professional debt recovery, ensuring our clients receive the money they’re owed as efficiently as possible. Our structured and proactive approach delivers a 97.4% success rate in pre-legal collections, with most cases being actioned within just 3 to 5 days.
Here’s a detailed look at how our debt recovery process works:
1. Case Submission by the Client
The process begins when a client submits a debt recovery case to our New Business Team. To ensure a smooth recovery, clients provide:
Financial documents such as statements and invoices.
Full contact details for both the client and debtor.
Any information on disputes the debtor has raised.
Details of previous recovery attempts, if any.
This comprehensive submission helps us build a strong case right from the start.
2. Verification and Due Diligence
Before taking action, we thoroughly review all case details, checking:
That the outstanding balance matches the provided documentation.
The accuracy of addresses and contact details for the debtor.
Any gaps or inconsistencies in the information that could hinder recovery.
By conducting this due diligence, we ensure a higher success rate and a more efficient recovery process.
3. Case Loading into Our System
Once verified, the case is entered into our secure tracking system, where it is assigned a unique reference number and allocated to a dedicated case manager.
4. Backing Documents Added
To strengthen our case, we gather and compile all supporting documents, including:
The original contract or agreement between the client and debtor.
Invoices and statements highlighting unpaid amounts.
Any previous correspondence or evidence of non-payment.
This ensures we are fully prepared for all potential debtor responses.
5. Case Assignment and Immediate Action
All new cases are assigned to an experienced case manager and actioned within one hour of submission. This quick response time ensures the best chance of recovery.
6. Tailored Legal Notice & Recovery Approach
Each case is unique, so our legal notices and recovery methods are tailored to suit the situation. This may involve:
Sending a formal legal notice to the debtor, outlining the overdue amount and potential consequences.
Establishing the best communication method (phone, email, or written notice).
Initiating direct engagement with the debtor to negotiate a prompt resolution.
If necessary, we escalate the matter swiftly to pre-legal or legal recovery stages.
7. "No Win, No Fee" Recovery & Additional Charges
Our debt recovery operates on a “No Win, No Fee” basis, meaning clients only pay if we successfully recover their funds. Additionally:
We add legal costs and statutory interest to the debt.
The debtor is pursued for these additional charges, maximizing recovery for the client.
This approach ensures that businesses get back what they are owed—without added financial risk.
8. Case Monitoring & Regular Updates
Our case managers maintain constant communication with clients, providing:
Timely updates on progress.
A structured follow-up system to keep cases moving forward.
Regular feedback on next steps and possible outcomes.
We aim for a 3 to 5-day turnaround time on initial recovery efforts, ensuring a swift resolution.
At Glenwood, we pride ourselves on our efficiency, professionalism, and results-driven approach. If you’re struggling with unpaid invoices, our team is ready to help. Don’t let overdue payments disrupt your business—partner with Glenwood today for fast and effective debt recovery!
